Your SOG product, if purchased from sogknives.co.uk or another SOG authorised seller, is covered by a lifetime warranty against manufacturer defects in materials and workmanship (not wear and tear from normal use). Please see the relevant section for details on non-warrantied items and non-recommended uses.
In the first instance, please contact the retailer you purchased the product from. sogknives.co.uk are unable to process warranty claims for products not purchased through ourselves. All warranty claims must be accompanied by a proof of purchase. The warranty covers the original purchaser. It does not cover products purchased second-hand, outside of the UK or via purchasing platforms such as, but not limited to Facebook Marketplace. If you have been issued a SOG product via the MOD or a LE agency, please contact us on firstname.lastname@example.org to see how we are able to assist.
Where possible, we will repair any damage but reserve right to replace items where it is more economical to do so. If your item is now discontinued, you will be offered the closest equivalent in the current catalogue. Throughout the process we will endeavour to keep you informed with a timescale for repair/replacement.
To begin the returns process, please contact email@example.com. We will issue an RMA number and provide a free returns label. Any items returned without an RMA number will incur a delay in being processed.
NON-WARRANTED ITEMS & NON-RECOMMENDED USES
The SOG lifetime warranty protects against manufacturer defects in materials and workmanship. This warranty does not cover normal wear and tear, resharpening, damage caused by misuse, lack of normal maintenance, or disassembly.
On multi-tools, this applies only to the handles and the plier head, not the individual tool components or pouches.
On knives, this does not apply to sheaths/pouches.
Warranty for throwing items only covers manufacturer defects in materials and workmanship. Chipping, cracking, shearing and other throwing related wear and damage are not covered by SOG Warranty.
Rusted, spotted, or stained blades or handles are not covered, nor are broken or bent blade tips, worn tool components, scratched coatings or finishes.
Severe modification of your SOG product will void your warranty. If you require reassembly of SOG products, please note that this may incur a service fee.
Fixed blades, folding knives, and tools are useful in a wide variety of applications and circumstances, and while uses and applications for each blade and tool may vary, a general rule for most is “Don’t use it to pry.” A blade is designed specifically to cut and hold an edge. The metallurgy of the blade and design of the pivot on a folding knife and multi-tool is not suitable to be leveraged laterally and will break when enough force is applied. Additionally, the surface can be damaged and scratched by the material it is pushed against. It is best to leave prying to crow bars and screwdrivers, as signs of prying may void your warranty.
Folding knives are designed to be portable utility tools and are made primarily for cutting and puncturing. While the abilities of your knife may vary by design and size, general guidelines do not recommend using your folding knife for throwing, chopping, or pounding as those tasks can weaken or break your knife's locking mechanism and pivot.
Broken handles on fixed blades cannot be repaired and will be replaced with the same item or closest equivalent, if deemed a valid warranty claim.
For clarifications on warranty coverage, please contact firstname.lastname@example.org